Your Satisfaction Matters

Refund Policy

Our Commitment

At Family Zen (operated by Policy Sky LLC), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

Eligibility for Refunds

• Refund requests must be submitted within 30 days of the original purchase date.
• Items must be unused, in original packaging, and in the same condition you received them.
• Proof of purchase (order number or confirmation email) is required.

How to Request a Refund

• Fill out the Refund Request Form above with your order details.
• Alternatively, contact our support team at support@shopfamilyzen.com or call +1 (307) 226 8530 (Monday to Saturday, 9 a.m. to 6 p.m. EST).

Refund Processing

• Once your refund request is received and reviewed, we will notify you of the approval or rejection via email.
• Approved refunds will be processed within 5-10 business days and credited to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item).

Return Shipping

If a return shipment is required, please send items to:

19655 East 35th Drive, Suite #100, Aurora, CO 80011

You will be responsible for return shipping costs unless the return is due to our error.

Subscription Cancellations

If you have a monthly subscription, you may cancel at any time. Use the "Easy Cancellation" button on our website or contact our support team. Cancellations take effect at the end of the current billing period.

Questions?

If you have any questions about our refund policy, please contact us at support@shopfamilyzen.com or call +1 (307) 226 8530.